1. Order cancellations
You may request cancellation by contacting us at tinysilvercollection@gmail.com as soon as possible. Cancellation requests can be accepted only before the order has been shipped. Once dispatched, the order must follow the return process below.
2. Returns and eligibility
We accept return requests for unused, unworn jewellery in its original condition and packaging within 7 days of delivery. Items that are damaged after delivery, altered, worn or missing original packaging may not qualify for a refund.
To start a return, share your order number, reason for return and clear photographs with us. We will confirm the next steps after reviewing the request.
3. Refunds
After an approved return is received and inspected, the refund will be processed to the original payment method. Refund timelines depend on the payment provider and bank. Original shipping charges and return shipping costs are non-refundable unless the item arrived damaged or we made an error.
4. Damaged or incorrect items
Please contact us within 48 hours of delivery with your order number and photographs of the package and item. We will review the issue and, where applicable, arrange a replacement or refund.
5. Contact us
For cancellation or refund support, email tinysilvercollection@gmail.com or call +91 8247862319.